FAQs

Yes I am located in Geelong, Victoria and personally ship all orders myself.

The brands I stock are sourced from all over the world including our home soil, but all stock is located and shipped directly from Geelong.

What a curl wants is run solely by Curly hair specialist and mum of 3; Fleur Alison.

Fleur has over 23yrs experience in Hairdressing and has done extensive curl courses including Rezo and Cut it Kinky.

Please see here for more info about WACW https://www.whatacurlwants.com.au/pages/about-us

I am predominantly online only, however I do offer local pickup from Hamlyn Heights which you can select at checkout rather than having your order posted. I also have a home salon in Hamlyn Heights and welcome you to come for a face to face consultation or product purchases.

Yes I do! I am currently taking new clients and would love to have you as a guest in my chair. I offer cuts, colours, styles, wedding hair as well as education. 

Please visit https://www.curlyhairgeelong.com

and click “Book online” to see all my pricing and services.

Yes if you are local to me in Geelong I offer all refills on Clever Curl and Everescents. Please send me a text on 0412 742 221 or email on

hello@whatacurlwants.com.au

to arrange a time for you to bring your empty bottles. There’s also a 10% discount on all refills.

You can pay via cash, eftpos, afterpay and zip in person.

All orders will be sent in 24-48hrs, except for busy periods eg. Christmas or if we have a sale. Local pickups are usually ready within 24hrs. If you urgently need your order please reach out and I will always see how I can best accommodate you.

We offer a flat rate shipping price $10.95 Australia wide and $19.95 New Zealand wide. Local pickup is free.

Yes we have both!

That’s ok! I am here to help you. Please reach out via email, phone or via my chat on my website (please note this is not a live chat, no AI robots here, only a real person!)

I am a Curly trained hairdresser and have extensive knowledge of all my brands and products on all different curl and hair types. This is the difference that shopping from What a Curl Wants can offer.

I would love to help you!

Yes! Each order will receive complimentary samples. However I also offer mini sizes in most brands so you can try the small sizes before committing to the larger sizes.

Please see here https://www.whatacurlwants.com.au/collections/packs

That’s ok, we all make mistakes.

Please reach out to me to see if I can solve your issue. Refunds are generally given for change of mind, however it will be on a case by case basis and all items will need to be unopened, unused and in original packaging.

You can read my refund policy here.

Yes I get this question a lot and I am always working around the clock to restock your favs. You can click “Notify me” on any product if it’s out of stock and once it’s back in stock you will receive an email. Please note this doesn’t sign you up to anything, only that product restock email. You can also check my restock page here for updates and ETA’s or please reach out via my chat facility.

https://www.whatacurlwants.com.au/blogs/news/latest-restocks

Yes if you sign up to our Newsletter you will get a discount code to enter at checkout.

We also love to collab so if you have a social media following or would be interested in working together please reach out to me via email: hello@whatacurlwants.com.au

Yes, There is Free shipping on orders sent anywhere in Australia over $200

There will be a delivery estimate at checkout once you go to place your order. However if you click here you can see how long it will take to receive your order. Please note they are estimates only. All our orders are shipping via Aus post and dispatch is normally 24-48hrs.

https://www.whatacurlwants.com.au/policies/shipping-policy